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Support

We're here when you need us

Business Card Intelligence is built and supported by Princeton IT Services. Reach a human on the team that ships the product - no ticket maze.

Contact us

Pick the channel that fits

Email is the fastest route for everything below. Enterprise customers with a dedicated support agreement should use the escalation contacts in that agreement.

Product support

Something not working as expected in Business Card Intelligence - capture, AI extraction, follow-up drafts, sync, or sign-in.

Sales & licensing

Pricing, licensing, adding users or environments, renewals, and anything about a deployment you are still scoping.

Privacy & data requests

Access, correction, or deletion of personal information you have shared with us, and questions about our privacy practices.

Support hours: Monday to Friday, 9:00 AM to 6:00 PM US Eastern Time, excluding US public holidays.

Response targets

What to expect after you write in

Every request gets acknowledged with a ticket reference. These are our standard first-response targets during support hours.

SeverityDescriptionFirst response
CriticalThe application is unavailable to all users, or lead data cannot be captured or retrieved.1 business hour
HighA core workflow - capture, AI extraction, follow-up drafts, or CRM sync - is broken for multiple users with no workaround.4 business hours
NormalA feature behaves incorrectly for some users, or there is a workaround available.1 business day
LowQuestions, configuration help, feature requests, and documentation feedback.2 business days
Faster resolution

What to include

  • Your organization and the environment affected (production, test, or pilot).
  • The email address of the affected user or users.
  • What you expected to happen, and what happened instead.
  • The approximate date and time of the issue, with your time zone.
  • A screenshot or screen recording, and the page URL if you have it.

Please do not email passwords, access tokens, or anything else that would let someone sign in as your users. We will never ask you for them.

Before you write

Answers already online

  • FAQ - email sending, data residency, CRM sync, access control, offline capture, and the AI engine.
  • Security & deployment - single sign-on, group-based access, and where your data lives.
  • Features - what each part of the product does.
  • Privacy Policy - how we handle information you share through this website.

Because Business Card Intelligence runs inside your own cloud tenant, your IT administrators can also resolve access and group membership questions directly in Microsoft Entra ID.

Not a customer yet?

Book a demo and we'll walk your team through capture, AI follow-ups, and deployment in one session.

Request a demo